Terms and Conditions

The following are terms of a legal agreement between you and LymeCore Botanicals, LLC (owner of LymeCore.com). By accessing, browsing and/or using this web site, you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations. You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase.

This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. If you do not agree to these terms, do not use this web site.

Return Policy

We stand behind our products 100%, and your complete satisfaction is our goal. If you experience any fulfillment, shipping, or quality issues with an order, such as an incomplete or incorrect order, or if any damage occurred during shipping, please contact us within five business days to begin the return process.

No other product returns are accepted. In order to receive a credit for a returned product, you must notify and get approval from one of our customer service representatives within five business days of receiving the order. Please contact us before shipping any product back for a return, as we will not accept any returns without prior authorization.

To receive credit for returned product(s), you must:

  • Notify Customer Service within five business days of receiving the order to report the error or issue.
  • Ensure that any products remain un-opened, un-marked, and in a sellable condition unless damaged in shipment.

Disclaimer of Warranty

Information on this Web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. LymeCore Botanicals, LLC may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.

LymeCore Botanicals, LLC assumes no responsibility regarding the accuracy of the information that is provided by LymeCore Botanicals, LLC and use of such information is at the recipient’s own risk. LymeCore Botanicals, LLC provides no assurances that any reported problems may be resolved with the use of any information that LymeCore Botanicals, LLC provides.

Information LymeCore Botanicals, LLC publishes on the World Wide Web may contain references or cross references to LymeCore Botanicals, LLC products, programs and services that are not announced or available in your country. Such references do not imply that LymeCore Botanicals, LLC intends to announce such products, programs or services in your country.

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

IN NO EVENT WILL LYMECORE BOTANICALS, LLC BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEB SITE, OR ON ANY OTHER HYPER LINKED WEB SITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ALL INFORMATION IS PROVIDED BY LYMECORE BOTANICALS, LLC ON AN “AS IS” BASIS ONLY. LYMECORE BOTANICALS, LLC PROVIDES NO REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY AND NONINFRINGEMENT.

LymeCore Botanicals, LLC may at any time revise these terms by updating this posting. By using this web site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms to which you are bound.

Our Rights

We reserve the right to:

1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

3. We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

4. Review. WE DO NOT AND CANNOT REVIEW ALL COMMUNICATIONS AND MATERIALS POSTED OR UPLOADED TO THIS SERVICE AND WE ARE NOT RESPONSIBLE FOR THE CONTENT OF THESE COMMUNICATIONS AND MATERIALS. HOWEVER, WE RESERVES THE RIGHT TO BLOCK OR REMOVE COMMUNICATIONS OR MATERIALS THAT IT DETERMINES TO BE (A) ABUSIVE, DEFAMATORY, OR OBSCENE, (B) FRAUDULENT, DECEPTIVE, OR MISLEADING, (C) IN VIOLATION OF A COPYRIGHT, TRADEMARK OR; OTHER INTELLECTUAL PROPERTY RIGHT OF ANOTHER OR (D) OFFENSIVE OR OTHERWISE UNACCEPTABLE AT OUR SOLE DISCRETION. ANY MESSAGES, ADVICE, OPINIONS OR OTHER INFORMATION CONTAINED IN ANY DISCUSSION AREA SHOULD NOT BE CONSTRUED AS PROFESSIONAL ADVICE OR INSTRUCTION.

5. Testimonials:
Due to governmental restrictions, we regret that we cannot accept reviews that include a medical or disease claim for a supplement. When writing your review, please consider the following guidelines:

a. Focus on the product and your individual experience using it Provide details about why you liked or disliked a product.
b. We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:
i. Medical or disease claims for supplements.
ii. These types of statements require express approval from the FDA. For example, you can say that a supplement did or did not help maintain your “cardiovascular health,” but you cannot say that it did or did not lessen your “angina,” because angina is classified as a disease.
iii. Obscenities, discriminatory language, or other language not suitable for a public forum.
iv. Advertisements, “spam” content, or references to other products, offers, or websites Email addresses, URLs, phone numbers, physical addresses or other forms of contact information.
v. Critical or spiteful comments on other reviews posted on the page or their authors.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

All credit card transactions on LymeCore.com are protected through Secure Checkout Systems. This ensures that all sensitive information is encrypted by both your browser and their servers. After a secure session is initiated, any communication is scrambled, making it unreadable to any person who might intercept it. This is done automatically whenever you reach a page containing sensitive information.

If you do not wish to send credit card information over the internet, you may choose to call in your order.

Your peace of mind is important to us.

Every transaction is covered by the following Security & Privacy Guarantee.

We protect your personal information, both online at LymeCore.com and onsite at our fulfillment center. We never share information about the products you purchase, your name, mailing address or email address with anyone, for any reason except those legal reason detailed below.

LymeCore.com and LymeCore Botanicals, LLC does fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities and may disclose personal information or other information to satisfy law, regulation, subpoena, or government request.

We reserve the right to release personal information or other information about customers who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use, even without subpoena warrant or court order, if we believe that such disclosure is necessary to operate the Web site or protect our rights or property. We also reserve the right to report to law enforcement agencies any activity we reasonably believe to be unlawful.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

LymeCore Botanicals, LLC makes no representations whatsoever about any other Web site which you may access through this one. In addition, a link to a non-LymeCore Botanicals, LLC Web site does not mean that LymeCore Botanicals, LLC endorses or accepts any responsibility for the content, or the use, of such Web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.

Embedded content from other websites

This site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example Google Analytics, so we may gain insight in to how our site is being used; ShipStation, in order to process and ship orders; and Constant Contact, so that we can send you news and marketing messages if you choose to receive them.

Payments

We accept payments securely through NMI. When processing payments, some of your data will be passed to NMI, including information required to process or support the payment, such as the purchase total and billing information.

All credit card transactions on LymeCore.com are protected by SSL. This ensures that all sensitive information is encrypted by both your browser and their servers. After a secure session is initiated, any communication is scrambled, making it unreadable to any person who might intercept it. This is done automatically whenever you reach a page containing sensitive information.

If you do not wish to send credit card information over the internet, you may choose to call in your order.

Please see the NMI Privacy Policy for more details.

logo

Corporate Office
27 Main Street Hebron Ct 06248

Shipping Address & Online Fulfillment Center
144 Old Brookfield Rd. Ste B
Danbury, CT 06811-4071

Phone: (203) 798-1943
Fax: (475) 289-3899
Email: Mail@LymeCore.com